2nd Infrastructure Engineer
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Location
Cambridge
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Sector:
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Salary:
£25000.00 - £35000 per annum + Career Development Scheme, Pension
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Contact:
Bruce Simpson
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Contact email:
Ryan.Masters@volt.eu.com
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Job ref:
BBBH1697_1630666342
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Published:
over 2 years ago
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Expiry date:
2021-11-02
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Startdate:
ASAP
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Consultant:
ConsultantDrop
▪ Provide varied levels of support for external customers remotely and on site based on SLAs
▪ Communication with colleagues and clients
▪ Stay up-to-date and aware of the technical support issues, IT policies and best practice methods
▪ Mentoring and coaching of junior engineers
Experience & Key Skills
▪ Minimum 2 years IT experience in a similar role
▪ Proven analytical and logical troubleshooting ability
▪ Understand IT support requirements
▪ IT technical knowledge Could this be you?
▪ Customer service skills and problem solving
▪ Excellent telephone communication skills
▪ Strong drive for high customer service
Technical Skills & Knowledge
▪ Broad technical knowledge of IT infrastructure systems (particularly Microsoft)
▪ Accurately maintain and update the Helpdesk System
▪ AD, Azure, Exchange Server and Microsoft 365 administration
▪ Hyper-V and Azure VM administration
▪ Working knowledge of Windows Server 2012/2016/2019 ▪ Some Network skills desirable (routers, switches, firewalls, etc)
▪ Diagnose and resolve server, desktop, mobile device, application and networking issues ▪ Report faults and maintain logs on servers and devices
▪ Monitor existing alerts/faults and keep customers informed in a timely manner until the issue is resolved.
▪ Technically vet incoming telephone and email support with the purpose of either resolving remotely or identifying parts or actions required to best enable a first-time fix by the attending engineer
▪ Set up and configure new user devices
▪ Install authorised software to servers and devices
▪ Ensure licensing for all software purchased is recorded and maintained
▪ Perform miscellaneous job-related duties as assigned by the Technical Services Manager
Key Relationships
▪ Technical Services Manager
▪ Technical Consultants
▪ Network Operations Engineers
▪ Security Operations Engineers
▪ Customer Success Manager
Role
◼ Full-time (37.5 hours per week), permanent role
◼ Office-based (Cambridge) with flexible/remote working
◼ Reporting directly to Technical Services Manager