Helpdesk ICT Technician

  • Location

    Brussels, Belgium

  • Sector:

    Information Technology

  • Job type:

    Contract

  • Salary:

    Negotiable

  • Contact:

    Romain Bucken

  • Contact email:

    Romain.Bucken@volt.eu.com

  • Job ref:

    76511-ITBEL-RBU_1588588761

  • Published:

    6 months ago

  • Duration:

    32 weeks

  • Expiry date:

    2020-06-03

  • Startdate:

    30/04/2020

Role description:

- Handle incoming calls, questions and e-mails with questions from internal and external customers and around specific products for professional customers
- Ensure the correct dispatching to the various technical departments
- Inform the customer about the status of his request and the solution of his incident -ensure that internal procedures and tasks to be performed are carried out as defined in the work instructions
- Ensure a good follow-up of the interventions in the field
- Report recurring problems -provide support to colleagues to have a good impact on customer satisfaction

Your profile:

Technical skills

- Technical education in higher education or equivalent experience
- Office 365

Attitudes/Behavior

- Open and flexible
- Team spirit
- Creativity
- Self-sufficient
- Flexible ( Service Desk Coordination provides a 24/7 service. Working in shifts is essential)

Languages

- Bilingual dutch and french
- Knowledge of English is an asset