Helpdesk - Junior
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Location
Belgium
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Sector:
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Salary:
Negotiable
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Contact:
Joy Sarot
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Contact email:
Joy.Sarot@volt.eu.com
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Job ref:
77194-ITBEL-JST_1602059570
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Published:
over 3 years ago
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Duration:
52 weeks
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Expiry date:
2020-12-06
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Startdate:
02/11/20
Role description
You are part of amultidisciplinary team around the same Professional/Corporate customers. A good environment to learn & grow quickly as Service Desk Coordinator.
Required Responsibilities
- handle incoming calls, questions and e-mails with questions from internal and external customers and around specific products for professional customers
- ensure the correct dispatching to the various technical departments
- inform the customer about the status of his request and the solution of his incident -ensure that internal procedures and tasks to be performed are carried out as defined in the work instructions
- ensure a good follow-up of the interventions in the field
- report recurring problems -provide support to colleagues to have a good impact on customer satisfaction
Degree & Experience
- technical education in higher education or equivalent experience
Technical skills
- Office 365
Attitudes/Behavior
- open and flexible
- team spirit
- creativity
- self-sufficient
- flexible ( Service Desk Coordination provides a 24/7 service. Working in shifts is essential)
Languages
- bilingual dutch and french
- knowledge of English is an asset