Helpdesk support L1/L2

  • Location

    Brussels, Belgium

  • Sector:

    Information Technology

  • Job type:

    Contract

  • Salary:

    Negotiable

  • Contact:

    Allaa Ridouan

  • Contact email:

    Allaa.Ridouan@volt.eu.com

  • Job ref:

    77644-ITBEL-ALR_1608055005

  • Published:

    10 months ago

  • Duration:

    26 weeks

  • Expiry date:

    2021-02-13

  • Startdate:

    ASAP

Role description

Required Responsibilities
- handle incoming calls, questions and e-mails with questions from internal and external customers and around specific products for professional customers
- ensure the correct dispatching to the various technical departments
- inform the customer about the status of his request and the solution of his incident -ensure that internal procedures and tasks to be performed are carried out as defined in the work instructions
- ensure a good follow-up of the interventions in the field
- report recurring problems -provide support to colleagues to have a good impact on customer satisfaction

Degree & Experience
- technical education in higher education or equivalent experience

Technical skills
- Office 365
- Ticketing system

Attitudes/ behaviour
- open and flexible
- team spirit
- creativity
- self-sufficient
- flexible

Languages
- bilingual dutch and french
- knowledge of English is an asset