PM/BA - Program / Change Manager

Location: Brussels, Belgium
Job Type: Contract
Specialisation: Information Technology
Salary: Negotiable
Reference: 77811-ITBEL-ASD_1611071731
Contact: Astrid Destexhe
Email: email Astrid
For our customer based in Brussels, we are looking for a Senior Change Manager - Data Transformation

As part of this role you will:
-Define a common Data Transformation story (generic + specific per stakeholder) and support its communication
-Define and execute a common change management approach and agenda - supervise change management initiatives within Key Initiatives (connecting the dots)
-Drive Customer service management - manage customer satisfaction - prepare service meetings per main common stakeholder group

Data transformation will impact the way of working for different profiles of data workers (e.g.: consumers, BI power users, data engineers). Consequently, you will assess and drive the change in all different programs for these people.

More detailed activities:

* Define the common story (USP) of Data Transformation
* Define common and specific stakeholders for Data Transformation
* Translate common story in a unified value creation track (generic and specific by stakeholder group)
* Translate planned deliveries in business value
* Translate the technical delivery roadmap into a value roadmap

Stakeholder management
* Manage expectations of different stakeholders
* Define generic and specific communication tracks
* Escalation point for stakeholders in case of unmet expectations
* Measure customer satisfaction
* External ambassador of Data Transformation

Change Management
* Close collaboration with the change managers of the different programs in the Data Transformation
* Bringing the different change plans in line with the above story
* Define training needs and data literacy approach
* Onboarding of operational teams and management
* Assess impact of new demand and projects on the change for data workers

* Solid background in change management and communication (different communication channels)
* Telco expertise
* Excellent communication and presentation skills: EN, FR/NL (notions of the other), on executive level as well
* Affinity with data and analytics