Research Engagement Manager

  • Location

    London, England

  • Sector:

    Life Sciences

  • Job type:


  • Salary:


  • Contact:

    Jessica Charles

  • Contact email:

  • Job ref:


  • Published:

    8 months ago

  • Expiry date:


An excellent opportunity to join a fast-moving, innovative and agile company who have science at the core of everything they do. The company are currently in the process of implementing a practical and robust service model for world-leading genomic products and platform and they're looking for an individual to sit at the crossroads between science, technology and user experience.

The right candidate will report into the Head of Bioinformatics (research services) and lead a critical component of this model, with the onboarding and stewardship of new users (academic and industry researchers) and ensure the customers have an excellent initial experience on these platforms.

Role: Research Engagement Manager


* Ensuring the client understands the scientific and analytical needs of retrospective and prospective platform users

* Take the lead on a user-centred, data-driven approach to continuous improvement of user onboarding

* Liaise with Service Owners, Product Managers, Bioinformatics Research Services and Research Management to align on onboarding approach for each user

* Troubleshooting and addressing any platform related issues that appear during user onboarding or platform use

* Contribute to the development of research through suggestion of solutions, improving supporting material and collaboration


* BSc/MSc in molecular biology/ bioinformatics or science related subject

* Experience working as a Bioinformatician, preferably in genomics

* Ability to simplify high technical subject matter and communicate clearly

If this sounds of interest, please reach out to me at 01737 236729 /