Service Desk Consultant
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Location
Belgium
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Sector:
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Job type:
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Salary:
Negotiable
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Contact:
Iris Brand
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Contact email:
Iris.Brand@voltinternational.be
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Job ref:
78370-ITBEL-IBR_1618824460
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Published:
almost 3 years ago
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Expiry date:
2021-06-18
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Startdate:
unknown
Description:
We are looking for a Service Desk Consultant for one of our clients based in Diest.
Responsibilities:
Your main responsibility will be supporting external customers. End users of customers will get in touch with you about different IT problems. Therefore, they use phone, e-mail, ticketing tools and chat software. Your mission is to prioritize and analyze the Incident and Service Requests. You aim for a high first call resolution, show a customer-centric approach and have excellent communication skills at any time. Next to these external customer activities, you will be supporting your internal colleagues with IT questions.
Required Qualifications:
Experience and Education:
- A strong interest in IT
- First working experience in a customer focused role
Soft Skills:
- You are an expert in communication.
- You show a customer-centric approach
- Capable to deal with stressful situations
- You are a dynamic person who is able to adapt to a large range of situations at any time
Technical Knowledge:
- Good understanding of Microsoft operating systems: Windows 10
- Good understanding of Microsoft Office 365: Teams, Outlook, Excel, Word
- Good understanding of pc-hardware: desktop, laptop, tablet, printing
- Basic understanding of networking: TCP/IP, WAN, WLAN
- Basic understanding of databases: Access, Oracle
Languages: English + FR/NL
Working Hours: 8:00 to 18:00
Location: Diest