Technical Solutions Consulatant

Location: Reading, Berkshire
Job Type: Permanent
Specialisation: Accountancy & Finance
Salary: £54000 - £65000 per annum + Income Protection, Private Medical
Reference: BBBH1777_1631628652
Contact: Andrew Steed
Email: email Andrew
The purpose of this role is to work in a Global Technology Service Team. You will be carrying out data analysis, providing data insights, leading data integration projects and transfers. Assist with the support of service delivery systems, technical project delivery and to be a point of escalation to clients. Design, build, deploy, support, and test integrations of new processes and applications into the existing systems.

PRINCIPLE RESPONSIBILITIES

*Responsible for data flows via import and export including setting up of new clients in systems along with data manipulation and analysis.
*Responsible for third-line support tasks
*Act as a point of contact for escalations on software supported by the team.
*Contribute to and encourage knowledge documentation and sharing in the Support team with resolution of calls.
*Be a source of knowledge and information to less technically experienced staff
*Lead a small team to effectively manage cases, adhere to processes and procedures by prioritisation.
*Participate in the development of systems by recommending, implementing, and administer methods and procedures to enhance operations.
*Maintain a level of knowledge on new technologies sufficient to understand their applicability to our client base and to implement and support them, if appropriate
*Motivate and foster creativity, communication and team working.
*Proactively analysing, identifying and remedying potential issues with software
*Manage integration projects and ensure that they meet business requirements and goals
*Responsible for Integration Testing activities, working with analysts, system designers, and business owners as required to deliver successful outcomes
*Communicate with the software developers and engineers to address any issues in program logic.
*Design, configure, test and deploy new software functionalities including bug fixes, reports and dashboards as per requirements.
*Responsible for software integration projects between systems including specification, design and testing.
*Take an active role in improving and automating manual processes by carrying out reviews of existing processes and suggesting alternatives.
*Write and review specifications on changes to the software and for new functionality.
*Participate in client's calls and be first point of contact for the technical aspect of those projects.
*Train employees on new application features

TECHNICAL REQUIREMENTS AND PROFESSIONAL QUALIFICATIONS

*Good understanding of payroll and payroll cycle (essential)
*MS Office skills must be competent overall
*MS Excel must be able to analyse, manipulate and check large amounts of data quickly using in-built tools such as copy/paste values, text to column, filtering, sorting, lookups, conditional formatting, tables, pivot tables (essential)
*Salesforce Certified Administrator - ADM201 (essential), Salesforce Certified Platform App Builder (desirable)
*Experienced in understand file structures including CSV, flat and XML files (essential)
*Previous experience writing requirement specifications (essential)
*Experience of import/export of data into systems to carry out such work (essential)
*Hands on knowledge of databases including MS Access, SQL and/or Oracle (desirable)
*Automation tool knowledge (desirable)
*Must be capable of working with remotely located colleagues and clients using tools such as WebEx and Teams (essential)
*Experience of supporting software systems either on premise or cloud systems (desirable)
*Knowledge of scripting or other software development experience (desirable)
*Proven people and issue management, team leadership and organisation

OUR IDEAL CANDIDATE WILL BE

*Quick to learn new software and processes to carry out testing, working with minimal instruction.
*Able to work on their own initiative and as part of a team carrying out tasks whilst showing attention to detail.
*A good verbal communicator who enjoys and is at ease with conversations and meetings with internal personnel at all levels.
*In touch with technology developments and an interest in learning new things.
*Capable of problem solving with analytical and research skills.
*Ability to work in a pressurised fast moving environment, helping troubleshoot issues quickly and effectively.
*Experienced at integration and software implementation for a minimum of three to five years.
*In touch with the current technologies and have a sound knowledge of the same.
*A good verbal communicator who enjoys and is at ease with conversations and meetings with internal and client personnel at all levels.
*Capable of expressing recommendations under scrutiny and explaining them if challenged.
*Capable of writing about technical matters in business English and of producing structured reports on findings, conclusions and recommendations.
*Strong inter-personal and communication skills, including management of 3rd party relationships
*Good administrative and process skills, with a proven ability to co-ordinate and manage multiple tasks methodically and systematically whilst prioritising.
*A person who has ample knowledge of the upgrading technologies.
*An expert in working with database and system administration teams, assisting with system development plans, resolving issues related to integration and system deliverables.