PM/BA - Program Manager Senior

Location: Brussels, Belgium
Job Type: Contract
Specialisation: Information Technology
Salary: Negotiable
Reference: 77712-ITBEL-ASD_1610459364
Contact: Astrid Destexhe
Email: email Astrid
For our client based in Brussels, we are looking for a Program Manager for their Customer Journey domain

Required Responsibilities:

- Deliver the program (and underlying projects) on time, on scope and on budget
- Coordinate and facilitate change within the different involved departments and escalate if required according to the program/project governance rules
- Set-up a program and project teams covering all impacted teams in the assigned domain of responsibility both for business and technical teams (end-to-end approach & governance)
- Define a clear and realistic program plan based on the internal customer roadmap
- Identify the deliverables and associated resources for the involved delivery teams as well as the timing
- Prepare the program budget and ensure its realization by closely following up and, if required, taking timely corrective actions
- Follow up program/project progress on a frequent basis (through the organization of the regular follow-up meetings) to enable close monitoring,thorough communication and proactive problem detection
- Proactively detect potential issues by monitoring the executing of the program/project tasks and trigger the appropriate actions
- Liaise on a continuous basis with management of the impacted department(s) to ensure that everyone is fully aware of the deliverabes
(content+timing) his or her team is in charge of
- Report on program/project progress and issues
- Provide day to day management & coaching of the program team

Degree & Experience:

- At least 15 year of experience in Program and Project Management within complex environments
- Proven experience in IT Domain
- Proven experience in steering, setting pace and injecting life into the program, projects and teams, coordinating all aspects
- Proven experience in telco domain

Attitudes/Behavior:

- Proven leadership skills
- Negotiation & convincing skills
- Result oriented
- Autonomous
- Good coaching skills, experience with steering a group of 5-10 project managers

Languages:

- English
- French or Dutch is an asset